Privacy Policy

1. Introduction

PrepIntelli ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. Your use of the Service indicates your acceptance of this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

We use the collected information for:

• Providing, improving, and personalizing the Service
• Creating and maintaining your account
• Processing payments and transactions
• Generating personalized study plans and AI-powered recommendations
• Delivering customer support and responding to inquiries
• Sending educational content, updates, and promotional materials (with your consent)
• Analyzing usage patterns and optimizing Service performance
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations
• Conducting research and analytics to improve our AI tutor and features

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service Providers: We share information with third-party vendors (payment processors, hosting providers, analytics companies) who assist in operating our Service under strict confidentiality agreements.
• Community Features: Information you choose to share in community posts, forums, and discussions is visible to other users.
• Legal Compliance: We may disclose information if required by law, court order, or government request.
• Business Transfers: In case of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We share information when you explicitly consent or request it.

5. Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Secure HTTPS/SSL connections for all communications
• Access controls and authentication mechanisms
• Regular security audits and penetration testing
• PCI-DSS compliance for payment processing
• GDPR and data protection regulation compliance
• Encrypted storage of sensitive information
• Regular employee training on data privacy and security

While we strive to use appropriate security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

• Account Information: Retained while your account is active. After account deletion, data is retained for 30 days before permanent deletion, except as required by law.
• Payment Records: Retained for 7 years for tax and accounting purposes.
• Performance/Academic Data: Retained until account closure, unless you request deletion.
• Analytics Data: Aggregated data is retained indefinitely; individual user data is retained for 26 months.
• Community Posts: Retained until deleted by you or removed by moderation.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Limit how we use your information.
• Right to Data Portability: Receive your data in a portable format.
• Right to Object: Opt-out of specific processing activities.
• Right to Withdraw Consent: Withdraw previously given consent anytime.

To exercise these rights, contact us at prepintelli@gmail.com with details of your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for app functionality (authentication, security).
• Performance Cookies: Track usage patterns and app performance.
• Analytics Cookies: Measure user behavior and engagement.
• Marketing Cookies: Used for targeted ads and promotions.

You can control cookies through your device settings, though this may affect Service functionality.

9. Third-Party Services

Our Service includes integrations with:

• Razorpay: Payment processing (privacy policy: https://razorpay.com/privacy)
• Google Analytics & Firebase: Usage analytics (privacy policy: https://policies.google.com/privacy)
• Socket.io: Real-time communications
• AWS/Cloud Hosting: Infrastructure services

These services have their own privacy policies. We are not responsible for their data practices.

10. Children's Privacy

PrepIntelli is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided information to us should contact us at privacy@prepintelli.com.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Know what personal information is collected, used, shared, or sold
• Delete personal information collected from you
• Opt-out of the sale of personal information
• Non-discrimination for exercising CCPA rights

To submit a CCPA request, email prepintelli@gmail.com with "CCPA Request" in the subject line.

12. India's Digital Personal Data Protection (DPDP) Act Compliance

As a service operating in India, we comply with the Digital Personal Data Protection Act, 2023:

• Clear consent obtained before collecting personal data
• Transparent communication of data practices
• User rights to access, correct, and delete data
• Grievance redressal mechanism in place
• Data processing agreements with vendors

13. Contact Us

For privacy-related questions, concerns, or to exercise your rights, please contact us:

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website and app
• Sending you an email notification if the changes are significant
• Requesting your consent if required by applicable law

Your continued use of the Service after changes indicates acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.